Privacy Policy

Last updated: January 2026

At Vel Trading Agency, we are committed to protecting your corporate and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our herbal trade portal.

Information We Collect

Personal / Business

• Account Name & Representative Info
• Corporate Email & Phone Number
• GST / MSME / PAN Identification
• Shipping Address & Port Preferences
• Payment Details (secured via gateway)

Automatically Collected

• IP Address & General Geographic Location
• Device Type & Browser Identifiers
• Website Usage Patterns & Cart History
• Professional Interest in Specific Botanicals
• Cookies & Similar Tracking Technologies

How We Use Your Information

Your data is processed only for legitimate commercial and operational reasons:

Order Fulfillment

Processing & shipping botanicals

Compliance

Export & trade regulations

Communication

Order tracking & updates

Security

Fraud prevention & safety

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only with:

Service Providers: Trusted logistics (DHL, Blue Dart) and payment processors who are contractually bound to protect your data.
Legal Requirements: When required by Indian law, court order, or government trade regulation.
With Your Consent: When you explicitly authorize sharing for specific purposes.

All data transmission is protected with Secure Socket Layer (SSL) encryption. Payment processing is PCI-DSS compliant.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for cart and checkout functionality.

Analytics Cookies: Help us understand how visitors navigate our portal.

Preference Cookies: Remember your language and currency settings.

Marketing Cookies: Used to deliver relevant product recommendations.

Data Retention

Account Information: Until you request deletion or close your account.
Order Records: 7 years to comply with Indian tax and international trade regulations.
Analytics Data: Aggregated and anonymized after 24 months.

Your Rights and Choices

Access your data

Correct inaccurate info

Request deletion

Opt-out of marketing

Data portability

Object to processing

Children's Privacy

Our website and services are intended for business-to-business (B2B) purposes and are not directed at children under 18 years of age. We do not knowingly collect personal information from minors.

Privacy Enquiries

veltradingagency@gmail.com

+91 81246 75463

102/103, Velar Street, Arapalayam, Madurai

Business Hours: Mon–Sat, 9 AM – 7 PM